Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

For organizations that need call management capabilities (make, receive and transfer calls) in the cloud and use the Office 365 admin center to manage users.

Secure access to all private apps and resources, for users anywhere, with an identity-centric Zero Trust Network Access (ZTNA). Built on Zero Trust principles, it removes the risk and operational complexity of legacy VPNs while boosting user productivity. Quickly and securely connect remote users from any device and any network to private apps�on-premises, across clouds, and anywhere in between. Eliminate excessive access and stop lateral threat movement with automatic app discovery, easy onboarding, adaptive per-app access controls, granular app segmentation, and intelligent local access.

Secure access to any app or resource, from anywhere, with an identity-centric Security Service Edge (SSE) solution. Built on Zero Trust principles, this easy to deploy solution protects against threats with comprehensive, cloud-delivered security services that include Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), and Cloud Access Security Broker (CASB), plus deep integrations across the Microsoft security ecosystem. With unified identity and network access controls, you can easily manage granular access policies in one place to eliminate gaps in defenses and reduce operational complexity. A globally distributed secure network edge with Points of Presence (PoPs) closest to the user ensures great, consistent hybrid work experience.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This add-on license to Dynamics 365 Customer Service Enterprise provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Microsoft Cloud PKI is a cloud-based solution that allows customers to create multiple certification authorities and manage the lifecycle of certificates issued to Intune managed devices.

Microsoft Defender for Cloud Apps is a Cloud Access Security Broker (CASB) and SaaS security solution. It provides rich visibility, control over data travel, and sophisticated analytics to identify and combat cyberthreats across all your cloud services and apps. This plan is designed for frontline worker profiles.

Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help organizations stop attacks, scale security resources, and evolve defenses across operating systems and network devices. Plan 2 offers everything included in Plan 1, plus endpoint detection and response, automated investigation and incident response, and vulnerability management. This plan is designed for frontline worker profiles.