Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Additional database capacity for Microsoft Dynamics 365 Business Central. Each unit increases available tenant wide shared capacity by 100 GB.

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce