Productivity + AI bundle, annual billed annually (A/A) pupm, 300-seat cap

Productivity + AI bundle, annual billed annually (A/A) pupm, 300-seat cap

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital messaging and chat channels.

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Office 365 E5 without Audio Conferencing, Enterprise Mobility + Security E5, and Windows 10/11 Enterprise E5. This per-user licensed suite of products offers customers the latest, most advanced enterprise security, management, collaboration, and business analytics.

Correlate multiple signals, from activities to communications, to view and manage alerts on potential insider risks and remediate. Proactively monitor and address data access governance when employees leave or move between compliance boundaries.

Office 365 A3, Enterprise Mobility + Security E3, Windows 10/11 Education E3, and Minecraft: Education Edition. This per-user licensed suite of Education products offers users best-in-class productivity across devices while providing IT security and control.

Office 365 A3, Enterprise Mobility + Security E3, Windows 10/11 Education E3, and Minecraft: Education Edition. This per-user licensed suite of Education products offers users best-in-class productivity across devices while providing IT security and control.

Best-in-class productivity apps and services within Microsoft 365 for Firstline Workers

Microsoft 365 Copilot - your AI assistant for work. Copilot combines the power of large language models (LLMs) with your content in the Microsoft Graph and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet.