Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Agent 365 dedicated for Education Student customer segments. This per-user license provides latest AI agent security, management, collaboration.

Agent 365 dedicated for Education Faculty customer segments. This per-user license provides latest AI agent security, management, collaboration.

Enable secured and compliant collaboration with data loss prevention policies that help avoid leaks and restrict external sharing of sensitive data. Configure protection and governance labels and locate your sensitive data and understand how it is being used.

Office 365 E3 (no Teams), Enterprise Mobility + Security E3, Windows 10/11 Enterprise E3, and more. For Remote Process Automation (RPA). Does not include Microsoft Teams. This licensed suite of products offers users best-in-class productivity across devices while providing IT security and control.

Office 365 E3 (no Teams), Enterprise Mobility + Security E3, Windows 10/11 Enterprise E3, and more. For Remote Process Automation (RPA). Does not include Microsoft Teams. This licensed suite of products offers users best-in-class productivity across devices while providing IT security and control. This per-user licensed suite of products offers users best-in-class productivity across devices while providing IT security and control.

Office 365 E3, Enterprise Mobility + Security E3, and Windows 10/11 Enterprise E3. This licensed suite of products offers users best-in-class productivity across devices while providing IT security and control.

Microsoft 365 E5, Microsoft 365 Copilot, Agent 365, and Entra Suite. This per-user licensed suite of products offers customers the latest, most advanced, productivity, security, and AI for user and user's agents.

Additional database capacity for Microsoft Dynamics 365 Business Central. Each unit increases available tenant wide shared capacity by 100 GB.

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce