Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Manage eDiscovery communications using tools to send and track custodian responses and escalate with reminders and manager notifications. Investigate data leakage, examine associated user activities, and take actions to remediate such as deleting associated data

Enable secured and compliant collaboration with data loss prevention policies that help avoid leaks and restrict external sharing of sensitive data. Configure protection and governance labels and locate your sensitive data and understand how it is being used.

Dynamics 365 Customer Insights enables businesses to know customers through Customer Insights data (the Customer Data Platform) and engage customers through Customer Insights journeys (communication and journey orchestration) for customers who have a pre-qualifying Dynamics 365 application license. This offer comes with 10k Interacted People for use with Customer Insights journeys and 100k Unified People for use with Customer Insights data. This offer is for existing Dynamics customers that meet the following pre-reqs: 10 or more licenses of ONE the following: Customer Service Pro, Customer Service Ent, Sales Pro, Sales Ent, Sales Premium, Field Service, Finance, SCM, or Commerce.

Dynamics 365 Customer Insights enables businesses to know customers through Customer Insights data (the Customer Data Platform) and engage customers through Customer Insights journeys (communication and journey orchestration) for customers who have a pre-qualifying Dynamics 365 application license. This offer comes with 10k Interacted People for use with Customer Insights journeys and 100k Unified People for use with Customer Insights data. This offer is for existing Dynamics customers that meet the following pre-reqs: 10 or more licenses of ONE the following: Customer Service Pro, Customer Service Ent, Sales Pro, Sales Ent, Sales Premium, Field Service, Finance, SCM, or Commerce.

Dynamics 365 Customer Insights enables businesses to know customers through Customer Insights data (the Customer Data Platform) and engage customers through Customer Insights journeys (communication and journey orchestration) for customers who have a pre-qualifying Dynamics 365 application license. This offer comes with 10k Interacted People for use with Customer Insights journeys and 100k Unified People for use with Customer Insights data. This offer is for existing Dynamics customers that meet the following pre-reqs: 10 or more licenses of ONE the following: Customer Service Pro, Customer Service Ent, Sales Pro, Sales Ent, Sales Premium, Field Service, Finance, SCM, or Commerce.

Manage eDiscovery communications using tools to send and track custodian responses and escalate with reminders and manager notifications. Investigate data leakage, examine associated user activities, and take actions to remediate such as deleting associated data.

Enable secured and compliant collaboration with data loss prevention policies that help avoid leaks and restrict external sharing of sensitive data. Configure protection and governance labels and locate your sensitive data and understand how it is being used.

Additional database capacity for Microsoft Dynamics 365 Business Central. Each unit increases available tenant wide shared capacity by 100 GB.

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce