User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

User subscription that includes Dynamics 365 Sales, Enterprise edition.

User subscription that includes Dynamics 365 Field Service, Enterprise edition.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital messaging and chat channels.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Enables the import of completed retail/commerce transactions from external systems into Dynamics 365 Commerce for downstream processing and fulfillment. Includes an initial transaction import capacity entitlement.

Enables custom commerce experiences and integrations that use Dynamics 365 Commerce services throughout the shopping journey, including product discovery, cart management, pricing, promotions, and checkout. Includes an initial transaction capacity entitlement.

10 GB of additional unstructured file storage to expand the capacity of the Operations tenant.

Dynamics 365 Project Operations attach license

User subscription that includes Dynamics 365 Customer Service Professional