Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Enables online users to place and receive Domestic calls through the Public Switched Telephone Network (PSTN). There are base pre-requisites required to purchase this offering.

Add-on for customer who own either Dynamics 365 Customer Insights or Dynamics 365 Customer Insights Attach 50K interacted people subscription packs for customers that need 250K+ interacted people.

Add-on for customer who own either Dynamics 365 Customer Insights or Dynamics 365 Customer Insights Attach 100K unified people subscription packs for customers that need 2M+ unified people.

Office 365 A3, Enterprise Mobility + Security E3, Windows 10/11 Education E3, and Minecraft: Education Edition. This per-user licensed suite of Education products offers users best-in-class productivity across devices while providing IT security and control.

Office 365 A3, Enterprise Mobility + Security E3, Windows 10/11 Education E3, and Minecraft: Education Edition. This per-user licensed suite of Education products offers users best-in-class productivity across devices while providing IT security and control.

Office 365 E5 without Audio Conferencing plus Enterprise Mobility + Security E5, and Windows 10/11 Enterprise E5. This per-user licensed suite of products offers customers the latest, most advanced enterprise security, management, collaboration, and business analytics. Does not include Microsoft Teams. Some features may require Teams Enterprise Standalone.

Add-on for customer who own either Dynamics 365 Customer Insights or Dynamics 365 Customer Insights Attach 5K interacted people subscription packs for customers that need 10K-50K interacted people.

Add-on for customer who own either Dynamics 365 Customer Insights or Dynamics 365 Customer Insights Attach 10K interacted people subscription packs for customers that need 50K-250K interacted people.