The Office suite, plus email, instant messaging, HD video conferencing, 1 TB personal file storage and sharing, and advanced security, analytics and Audio conferencing.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Purpose-built tools and productivity experience for Firstline Workers.

Dyn365E Customer Voice 2KSurveyResponses

Dyn365E Customer Voice 2KSurveyResponses

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Manage eDiscovery communications using tools to send and track custodian responses and escalate with reminders and manager notifications. Investigate data leakage, examine associated user activities, and take actions to remediate such as deleting associated data.

Enable secured and compliant collaboration with data loss prevention policies that help avoid leaks and restrict external sharing of sensitive data. Configure protection and governance labels and locate your sensitive data and understand how it is being used.

Additional database capacity for Microsoft Dynamics 365 Business Central. Each unit increases available tenant wide shared capacity by 100 GB.

e-Commerce add on for Dynamics 365 Commerce