Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Add-on for customer who own either Dynamics 365 Customer Insights or Dynamics 365 Customer Insights Attach 5K interacted people subscription packs for customers that need 10K-50K interacted people.

Add-on for customer who own either Dynamics 365 Customer Insights or Dynamics 365 Customer Insights Attach 100K unified people subscription packs for customers that need 100K-500K unified people.

Office 365 E5 without Audio Conferencing plus Enterprise Mobility + Security E5, and Windows 10/11 Enterprise E5. This per-user licensed suite of products offers customers the latest, most advanced enterprise security, management, collaboration, and business analytics. Does not include Microsoft Teams. Some features may require Teams Enterprise Standalone.

Customers qualifying Windows 10/11 Enterprise A5 Student Use Benefit get rights to install locally and use either Windows 10/11 Education or Windows 10/11 Enterprise editions. For digital subscription licenses, customers will only receive Windows 10/11 Enterprise. Windows 10/11 Enterprise provides enterprise-grade manageability and security for schools. The increased security helps protect your sensitive data, identities, and devices from cybersecurity threats, and provides enhanced deployment, software and device management options. When using Windows 10/11 Enterprise edition in an education setting, devices should be configured with SetEduPolicies enabled. For more information please visit: https://docs.microsoft.com/education/windows/configure-windows-for-education

User subscription that includes Dynamics 365 Operations Activity, Enterprise Edition.

Device subscription plan that includes Dynamics 365 Operations, Enterprise edition - Device functionality only

Add-on for customer who own either Dynamics 365 Customer Insights or Dynamics 365 Customer Insights Attach 10K interacted people subscription packs for customers that need 50K-250K interacted people.