User subscription that includes Dynamics 365 Field Service, Enterprise edition.

Access to communication and collaboration tools from virtually anywhere, at any time. Includes document viewing and lightweight editing with Office Online.

Access to communication and collaboration tools from virtually anywhere, at any time. Includes document viewing and lightweight editing with Office Online.

The Office suite, plus email, instant messaging, HD video conferencing, 1 TB personal file storage and sharing, and advanced security, analytics and Audio conferencing.

The Office suite, plus email, instant messaging, HD video conferencing, 1 TB personal file storage and sharing, and advanced security, analytics and Audio conferencing.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Dyn365E Customer Voice 2KSurveyResponses

Dyn365E Customer Voice 2KSurveyResponses

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Dynamics 365 Customer Insights enables businesses to know customers through Customer Insights data (the Customer Data Platform) and engage customers through Customer Insights journeys (communication and journey orchestration) for customers who have a pre-qualifying Dynamics 365 application license. This offer comes with 10k Interacted People for use with Customer Insights journeys and 100k Unified People for use with Customer Insights data. This offer is for existing Dynamics customers that meet the following pre-reqs: 10 or more licenses of ONE the following: Customer Service Pro, Customer Service Ent, Sales Pro, Sales Ent, Sales Premium, Field Service, Finance, SCM, or Commerce.