Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Windows 365 Enterprise is for larger businesses needing to deploy Cloud PCs across their organization, with no license limit. It allows you to provision and manage Cloud PCs using Microsoft Endpoint Manager. To use Windows 365 Enterprise, each user needs to be licensed for: � Windows 11 Enterprise or Windows 10 Enterprise and Intune and Microsoft Entra ID P1 or � One of the following versions of Microsoft 365: Business Premium, A3, A5, E3, E5, or F3 (including Microsoft 365 Education Student Use Benefit subscriptions) Securely stream your Windows experience - including your personalized apps, content, and settings � from the Microsoft cloud to any device with your Windows 365 Cloud PC.

Windows 365 Frontline provides non concurrent Cloud PC access for multiple employees, making it affordable to extend Cloud PC usage to more of your workforce using your existing tools and team, maximizing your technology investment. Windows 365 Frontline in dedicated mode. A single license lets you provision up to three Cloud PCs that can be used non-concurrently, each assigned to a single user. Provides one concurrent session.

Provides additional transaction import capacity beyond the capacity included with Dynamics 365 Commerce Headless Import.

Provides additional transaction capacity beyond the capacity included with Dynamics 365 Commerce Headless Orchestration.

Correlate multiple signals, from activities to communications, to view and manage alerts on potential insider risks and remediate. Proactively monitor and address data access governance when employees leave or move between compliance boundaries.

Attach user subscription offering for Dynamics 365 Supply Chain Management. Requires qualifying Dynamics 365 base offer.

Electronic invoicing block of 1,000 transactions

Dynamics 365 Field Service, Enterprise Edition - Resource Scheduling Optimization

Professional Direct paid support offering for Microsoft Dynamics 365 which includes 24x7 support, escalation assistance, training and fast response times. 20-seat minimum purchase required.

This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.