Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

User license for Dynamics 365 Customer Voice Add-On

User subscription that includes Dynamics 365 Field Service, Enterprise edition.

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce

e-Commerce add on for Dynamics 365 Commerce