Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Windows 365 Cross Region Disaster Recovery is a solution that extends geographic distances for disaster recovery and resilience for Cloud PCs. It includes the business continuity and disaster recovery that automate infrastructure resilience and redundancy, and reduce IT overhead to configure or use.

User license for Dynamics 365 Customer Voice Add-On

User license for Dynamics 365 Customer Voice Add-On

1 GB of additional structured database storage to expand the storage capacity of the Operations tenant.

1 GB of additional structured database storage to expand the storage capacity of the Operations tenant.

User subscription that includes Dynamics 365 Field Service, Enterprise edition.

User subscription that includes Dynamics 365 Field Service, Enterprise edition.

User subscription that includes Dynamics 365 Field Service, Enterprise edition.