Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Purpose-built tools and productivity experience for Firstline Workers.

Dyn365E Customer Voice 2KSurveyResponses

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

Provides access to additional environments for Business Central

Additional database capacity for Microsoft Dynamics 365 Business Central 100GB. Each unit increases available tenant wide shared capacity by 1 GB.

Dynamics 365 Field Service, Enterprise Edition - Resource Scheduling Optimization

Cloud Scale Unit addon, includes 25K Dynamics 365 Commerce transactions per month OR 500 Devices.

Cloud Scale Unit addon, includes 3K Dynamics 365 Commerce transactions per month OR 65 Devices.

Cloud Scale Unit addon, includes 10K Dynamics 365 Commerce transactions per month OR 225 Devices.