Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

User subscription that includes Dynamics 365 Operations Activity, Enterprise Edition.

Device subscription plan that includes Dynamics 365 Operations, Enterprise edition - Device functionality only

Adds additional Asset Management assets to tenant. See Dynamics 365 Licensing Guide for additional details.

Not for sale. User license used to administer and enable multiple users to access the tenant based Customers Insights solution.

This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.

User subscription that includes employee and manager self service rights.

Dynamics 365 Intelligent Order Management USL

Premium capabilities for supply chain management

Dyn365E Customer Voice Add-on 1KSurveyResponses

User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

User subscription that includes Dynamics 365 Sales, Enterprise edition.