Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Attach user subscription offering for Dynamics 365 Customer Service Enterprise for Government. Requires qualifying Dynamics 365 base offer.

Attach user subscription offering for Dynamics 365 Customer Service Professional for Government. Requires qualifying Dynamics 365 base offer.

Correlate multiple signals, from activities to communications, to view and manage alerts on potential insider risks and remediate. Proactively monitor and address data access governance when employees leave or move between compliance boundaries.

Attach user subscription offering for Dynamics 365 Supply Chain Management. Requires qualifying Dynamics 365 base offer.

Professional Direct paid support offering for Microsoft Dynamics 365 which includes 24x7 support, escalation assistance, training and fast response times. 20-seat minimum purchase required.

This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

Office 365 E5 without Audio Conferencing, Enterprise Mobility + Security E5, and Windows 10/11 Enterprise E5. This per-user licensed suite of products offers customers the latest, most advanced enterprise security, management, collaboration, and business analytics.

Provides access to additional environments for Business Central