Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution�all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

User license for Dynamics 365 Customer Voice Add-On

1 GB of additional structured database storage to expand the storage capacity of the Operations tenant.

1 GB of additional structured database storage to expand the storage capacity of the Operations tenant.

User subscription that includes Dynamics 365 Field Service, Enterprise edition.

User subscription that includes Dynamics 365 Field Service, Enterprise edition.

All the features of Windows 11 Home plus enterprise-grade security, powerful management tools like BitLocker device encryption, and enhanced productivity with remote desktop. Licensed for 1 PC or Mac. This offer is for customers with a Microsoft 365 Business subscription and upgrades a Windows 11 Home device to Windows 11 Pro for the purposes of deploying Microsoft 365 Business. NOTE: Not all devices running Windows 10 are eligible to receive a Windows 11 upgrade. See the Windows 11 device specifications for upgrade requirements and supported features. Certain features require additional hardware. Installing Windows 11 media on a PC that does not meet the Windows 11 minimum system requirements is not recommended and may result in compatibility issues. If you proceed with installing Windows 11 on a PC that does not meet the requirements, that PC will no longer be supported and won't be entitled to receive updates. Damages to the PC due to lack of compatibility aren't covered under the manufacturer warranty.

Enable secured and compliant collaboration with data loss prevention policies that help avoid leaks and restrict external sharing of sensitive data. Configure protection and governance labels and locate your sensitive data and understand how it is being used.

Correlate multiple signals, from activities to communications, to view and manage alerts on potential insider risks and remediate. Proactively monitor and address data access governance when employees leave or move between compliance boundaries.

Modern email protection techniques such as Safe Links and Safe Attachment, complementing the defense of Exchange Online Protection to protect your mailboxes against sophisticated attacks.