Base user subscription offering for Dynamics 365 Finance

Base user subscription offering for Dynamics 365 Finance

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital messaging and chat channels.

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

User subscription that includes employee and manager self service rights.

Attach user subscription offering for Dynamics 365 Customer Service Enterprise for Government. Requires qualifying Dynamics 365 base offer.

Attach user subscription offering for Dynamics 365 Customer Service Professional for Government. Requires qualifying Dynamics 365 base offer.

Correlate multiple signals, from activities to communications, to view and manage alerts on potential insider risks and remediate. Proactively monitor and address data access governance when employees leave or move between compliance boundaries.

The Office suite, plus email, instant messaging, HD video conferencing, 1 TB personal file storage and sharing, and advanced security, analytics and Audio conferencing.