Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Designed for businesses that have outgrown their basic accounting software, Microsoft Dynamics 365 Business Central is a business management solution that helps companies connect their financials, sales, service, and operations to streamline business processes, improve customer interactions and make better decisions.

Enables the import of completed retail/commerce transactions from external systems into Dynamics 365 Commerce for downstream processing and fulfillment. Includes an initial transaction import capacity entitlement.

Enables custom commerce experiences and integrations that use Dynamics 365 Commerce services throughout the shopping journey, including product discovery, cart management, pricing, promotions, and checkout. Includes an initial transaction capacity entitlement.

Windows 365 Enterprise is for larger businesses needing to deploy Cloud PCs across their organization, with no license limit. It allows you to provision and manage Cloud PCs using Microsoft Endpoint Manager. To use Windows 365 Enterprise, each user needs to be licensed for: � Windows 11 Enterprise or Windows 10 Enterprise and Intune and Microsoft Entra ID P1 or � One of the following versions of Microsoft 365: Business Premium, A3, A5, E3, E5, or F3 (including Microsoft 365 Education Student Use Benefit subscriptions) Securely stream your Windows experience - including your personalized apps, content, and settings � from the Microsoft cloud to any device with your Windows 365 Cloud PC.

Windows 365 Frontline provides non concurrent Cloud PC access for multiple employees, making it affordable to extend Cloud PC usage to more of your workforce using your existing tools and team, maximizing your technology investment. Windows 365 Frontline in dedicated mode. A single license lets you provision up to three Cloud PCs that can be used non-concurrently, each assigned to a single user. Provides one concurrent session.

Provides additional transaction import capacity beyond the capacity included with Dynamics 365 Commerce Headless Import.

Provides additional transaction capacity beyond the capacity included with Dynamics 365 Commerce Headless Orchestration.

User subscription that includes a trial of Customer Engagement applications.

Attach user subscription offering for Dynamics 365 Customer Service Enterprise for Government. Requires qualifying Dynamics 365 base offer.

Attach user subscription offering for Dynamics 365 Customer Service Professional for Government. Requires qualifying Dynamics 365 base offer.