Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Microsoft Dynamics 365 Sustainability Essentials is an extensible software-as-a-service solution that helps you record, report, and reduce your organization’s environmental impact through automated data connections and actionable insights.

Microsoft Dynamics 365 Sustainability Premium extends Microsoft Dynamics 365 Sustainability Essential with advanced AI capabilities that help increase sustainability performance. Customers with more complex activity and emissions data will appreciate greater data capacity and advanced Scope 3, water, and waste capabilities with Microsoft Dynamics 365 Sustainability Premium.

Purpose-built tools and productivity experience for Firstline Workers.

Dyn365E Customer Voice 2KSurveyResponses

Dyn365E Customer Voice 2KSurveyResponses

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Provides additional transaction import capacity beyond the capacity included with Dynamics 365 Commerce Headless Import.

Provides additional transaction capacity beyond the capacity included with Dynamics 365 Commerce Headless Orchestration.

Agent 365 dedicated for Education Student customer segments. This per-user license provides latest AI agent security, management, collaboration.