Base user subscription offering for Dynamics 365 Finance

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital messaging and chat channels.

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Designed for businesses that have outgrown their basic accounting software, Microsoft Dynamics 365 Business Central is a business management solution that helps companies connect their financials, sales, service, and operations to streamline business processes, improve customer interactions and make better decisions.

Enables the import of completed retail/commerce transactions from external systems into Dynamics 365 Commerce for downstream processing and fulfillment. Includes an initial transaction import capacity entitlement.

Enables custom commerce experiences and integrations that use Dynamics 365 Commerce services throughout the shopping journey, including product discovery, cart management, pricing, promotions, and checkout. Includes an initial transaction capacity entitlement.

User subscription that includes a trial of Customer Engagement applications.

Provides additional transaction import capacity beyond the capacity included with Dynamics 365 Commerce Headless Import.

Provides additional transaction capacity beyond the capacity included with Dynamics 365 Commerce Headless Orchestration.

Base user subscription offering for Dynamics 365 Finance