Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Attach user subscription offering for Dynamics 365 Customer Service Enterprise for Government. Requires qualifying Dynamics 365 base offer.

Attach user subscription offering for Dynamics 365 Customer Service Professional for Government. Requires qualifying Dynamics 365 base offer.

Attach user subscription offering for Dynamics 365 Supply Chain Management. Requires qualifying Dynamics 365 base offer.

Professional Direct paid support offering for Microsoft Dynamics 365 which includes 24x7 support, escalation assistance, training and fast response times. 20-seat minimum purchase required.

This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

Provides access to additional environments for Business Central

Additional database capacity for Microsoft Dynamics 365 Business Central 100GB. Each unit increases available tenant wide shared capacity by 1 GB.

Electronic invoicing block of 1,000 transactions

Dynamics 365 Field Service, Enterprise Edition - Resource Scheduling Optimization