Purpose-built tools and productivity experiences for Frontline Workers. Does not include Microsoft Teams.

Base user subscription offering for Dynamics 365 Finance

User subscription that includes Dynamics 365 Commerce, Enterprise Edition

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital messaging and chat channels.

Dynamics 365 Contact Center IVR is an interactive voice response solution designed to deliver effortless self-service while seamlessly integrating with third-party contact center platforms, offering a gradual transition to full CCaaS adoption. This SKU represents the IVR capacity pack and is a pre-requisite to the D365 Contact Center IVR USL SKU.

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement.

Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

Customers qualifying Windows 10/11 Enterprise A5 Student Use Benefit get rights to install locally and use either Windows 10/11 Education or Windows 10/11 Enterprise editions. For digital subscription licenses, customers will only receive Windows 10/11 Enterprise. Windows 10/11 Enterprise provides enterprise-grade manageability and security for schools. The increased security helps protect your sensitive data, identities, and devices from cybersecurity threats, and provides enhanced deployment, software and device management options. When using Windows 10/11 Enterprise edition in an education setting, devices should be configured with SetEduPolicies enabled. For more information please visit: https://docs.microsoft.com/education/windows/configure-windows-for-education

Attach user subscription offering for Dynamics 365 Customer Service Enterprise for Government. Requires qualifying Dynamics 365 base offer.

Attach user subscription offering for Dynamics 365 Customer Service Professional for Government. Requires qualifying Dynamics 365 base offer.

Correlate multiple signals, from activities to communications, to view and manage alerts on potential insider risks and remediate. Proactively monitor and address data access governance when employees leave or move between compliance boundaries.

Attach user subscription offering for Dynamics 365 Supply Chain Management. Requires qualifying Dynamics 365 base offer.